This page was last updated on May 19, 2018. Changes include adding information on how to opt-out of analytics tracking.
What personally identifiable information Frost + Sun collects from you through the Sites, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
What Information is collected?
Internet traffic data and analytics
Internet traffic data includes but is not limited to internet service provider information, collection of IP addresses, entry and exit pages, various operating systems, devices, and other such information. We collect no personally identifying information through this process, and it is used to help analyze user traffic with respect to various services available through Frost + Sun to allow for a more customized and enjoyable user experience.
You can opt-out of tracking via a browser add-on from Google. To opt-out or learn more, please visit Google partner privacy and terms.
We use “cookies” on this Site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you do not have to log in a password more than once, thereby saving time and improving efficiency while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our Sites.
When visitors leave comments on Frost + Sun we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string. This is done to help with spam detection.
Embedded content from other websites
Some posts may included embedded content, such as, but not limited to videos and images. Embedded content from other websites behaves in the same way as if the visitor has visited the other website.
These websites may collect data about you, see cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. This includes tracing your interaction with the embedded content if you have an account and are logged into that website.
Frost + Sun must collect some information from you (“Identifier Information”) to allow you to use and access services, products and materials. Information is only collected by your personally providing such information to Frost + Sun via e-mail, by phone, or otherwise through Frost + Sun website pursuant to making a purchase or requesting service.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on the Sites. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell, rent or otherwise share this information with any other individual or business entity, except as reasonably necessary to provide products, materials, or services to you.
We will use your information to respond to you, and will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
How long we retain your data
If you leave a comment on this website, the comment and its metadata are retained indefinitely. This is so we can recognize and approve future comments automatically, instead of sending them to an approval queue.
Internet traffic data and analytics are retained for 24 months.
Personal information provided when a visitor willingly signs up to be on Frost + Sun’s email newsletter is kept indefinitely, unless explicitly requested (See section ‘Your access to and control over information.’
Your access to and control over information
You may opt out of any future contacts from us or request that we discontinue sending of email and other communications at any time at any time by contacting us at meg[at]frostandsun[dot]com.
If you have left comments on site, you can request an exported file of your personal data or that we erase any personal data we hold about you by contacting us at meg[at]frostandsun[dot]com.
Please note that we are not obliged to delete data that is held for administrative, legal, or security purposes.
We take precautions to protect your information. When you submit sensitive information via the Sites, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us by secure servers. We have included common indications of such secured features when appropriate such as a closed lock icon at the bottom of your web browser.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore whether or not to disclose information sought by such surveys or contests. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.